Anshuman Tiwari is a Change and Quality Management professional and currently heads the Business Excellence program at Infosys Technologies Limited (Infosys). The program, based on the Malcolm Baldrige model, has CEO and Board level sponsorship. Tiwari has led the development of an assessment criteria customized for his organization and also established mechanisms that reduce assessment cycle times by over half. As part of this massive change management program his team has identified and driven organizational-wide beneficial change in management practices and business results across Infosys. Prior to Infosys, Tiwari was a Principal Consultant and Business Leader with Qimpro Consultants, Mumbai. At Qimpro he provided quality and change consulting services to a variety of companies—some of them winning national and international (including the Deming Prize) awards. At Qimpro he co-developed the International Quality Maturity Model (IQMM). He is an experienced trainer and has trained over 1,000 industry professional in quality concepts including Business Excellence and Strategic Six Sigma.
Tiwari has several certifications including the Certified Manager of Quality/OE (ASQ), Certified Quality Engineer, and a Six Sigma Black Belt. He has also been a trainer for examiners of the IMC Ramakrishna Bajaj National Quality Award in India and served as a lead examiner and steering committee member of the award. He has also played a leadership role with the India Chapter for American Society for Quality (ASQ).