Violette Jacobsen has spent 20 years in Marketing at the U.S. Postal Service at the operating and headquarters levels. Her field experience includes the top marketing and customer service position in Las Vegas and Washington, D.C. In this role, she introduced a synthesis of emotional intelligence and customer service process reengineering through such programs as Achieving Service Excellence!, which contributed to raising the Washington, D.C. external Customer Satisfaction Measurement score from the mid 50s to the mid 90s over three years. Among her Marketing experiences at USPS headquarters Jacobson has managed direct marketing for Expedited Package Services, selling Direct Mail as a strategic marketing medium and Global Express Guaranteed, the Postal Service's premier international co-branded product with FedEx Express..