John Turnbull is the founder and Managing Director of Customer Connect Australia Pty Ltd. He has helped organizations in a wide range of sectors succeed with their customer relationship/CRM programs over his 27-year career. His work at Customer Connect includes business consulting, strategy, education, research, program management and customer management (CMAT™) assessment.
Turnbull commenced his working life with hands-on roles in service, sales, marketing support and project management in the industrial sector. He has managed business transition programs for a wide range of organizations in the commercial and not-for-profit sectors encompassing marketing, sales and service. His experience also includes sales consulting and line management in the IT sector. Turnbull is a lecturer and doctoral candidate at Macquarie Graduate School of Management, running a number of MBA units and Executive Education programs in Australia and Asia, including Customer Relationship Management and Consumer Behavior. Turnbull is currently developing a cross-sector, cross-channel framework for Customer Experience as part of his PhD research. He is the Australian facilitator for the global Customer Futures best practice forum, author and contributor to a number of papers and texts relating to customer experience, CRM and loyalty.