Pharma IQ Members

Dennis Snow, Mary Malone, and
Marcia Johnson

Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today. Snow is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership. Some of his clients include Huntington Bank, Blockbuster Video, BMW Financial Services, Florida State University and Johns Hopkins Hospital. His articles appear in a number of industry publications and he is a featured guest “expert” on customer service, on several business news-talk radio shows. He is the author of the book Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life.

Mary Malone is a passionate advocate for transforming patient and family experiences with all aspects of the healthcare system. In her roles of catalyst, coach and consultant, she helps healthcare leaders integrate the patient/family perspective into both strategy development and performance improvement initiatives. Her emphasis is on improving patient experiences by creating and sustaining a culture of "patient-inspired excellence" and inspiring the hearts of health care professionals. In her search for "best practices" she's visited nearly 1,000 hospitals and affiliated organizations. An insightful strategist, Malone writes and speaks often about a wide range of topics in healthcare leadership and service improvement. She is a sought after commentator on the future of customer service in healthcare and gives several hundred presentations each year to hospitals, healthcare organizations and professional societies. She's widely recognized as an expert resource for individuals and teams helping to create Wow experiences for patients, families, physicians and healthcare professionals. Her 30 years of experience in health care include working on a food service tray line and serving as a unit secretary, a nurses' aide and several administrative positions. Malone received an M.S. in health systems management from Rush University in Chicago, IL, and her Juris Doctor from the University of Notre Dame Law School. She also holds a B.S. in biology and a B.A. in anthropology from the University of Notre Dame.

Marcia Johnson is the SVP/ Corporate Operations Officer for Glacier Bancorp Inc.

121 results
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Join Authentix and David Howard, former Director of Johnson & Johnson Global Brand Protection, to discuss the counterfeit challenges and how to address them through strategic planning and implementation....Full Article »
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Attend this webinar, led by experts at Esko, to understand how integrated quality assurance tools can slot into a manufacturer’s workflow, enhancing patient safety and safeguarding them from expensive recalls caused by packaging mistakes....Full Article »
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This webinar will show how the tech behind the latest buzzwords – advanced modeling, machine learning, simulation, predictive and prescriptive analytics – can help laboratory operations leverage scientific data end-to-end and make knowledge-driven decisions in real time to ultimately speed time to market....Full Article »
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An online series featuring live interactive webinars, on-demand webinars, whitepapers, infographics, commentary articles and interviews all focusing on supply chain excellence with temperature sensitive medicines....Full Article »
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An online series featuring live interactive webinars, on-demand webinars, whitepapers, infographics, commentary articles and interviews all focusing on supply chain excellence with temperature sensitive medicines....Full Article »
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Simpler, faster, less expensive – yet compliant: how the Internet of Things (IoT) shakes up the management of cold chain medicines...Full Article »
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In this presentation from TetraScience, focus will be on actionable steps to getting started with digital transformation in the lab and seeing results....Full Article »
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Join this session of the SmartLab Global Academy to hear insight from Jan Hauss, Head of R&D LIMS IT Manager and Merck KGaA on the subject of airtight IT security in the lab...Full Article »
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Different lab informatics applications (and their acronyms) have multiplied exponentially in the past decade. This webinar discusses the opportunity for technologies to converge together – creating more integrated lab informatics solutions which further streamline workflows and increase efficiencies....Full Article »
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This webinar panel will advocate that User Experience (UX) design offers unlocked benefits to the R&D life science industry....Full Article »
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121 results
of 13