Pharma IQ Members


Gibbs Jones

Gibbs Jones is a customer experience executive with 20 years of experience and expertise in the design, optimization and implementation of customer contact operations.

Mr. Jones has combined skills in the human and technology sides of customer contact operations, including the procurement and installation of Automatic Call Distribution equipment, workforce management and Customer Relationship Management systems.

Gibbs is a Certified Net Promoter® Associate and has industry expertise in consumer electronics, communications, retail, manufacturing, financial services, and direct sales.