Pharma IQ Members

Steve Towers and
James Dodkins

Steve Towers and James Dodkins

Steve Towers is CEO and Founder of of www.bpgroup.org , a network for Business Process Management & Performance professionals. He is one of industry's noted experts in Advanced Business Process Management (BPM) and Performance transformation. A noted leader Steve works as a mentor, coach and consultant and has helped pioneer through research and ‘hands-on’ exposure to the world’s leading companies the evolution to Advanced BPM aka 'Outside-In '. Recently recognised as a global thought leader in ‘Outside-In’ Steve continues to evolve process thinking towards a customer centric view of business.

Steve previously worked for Citibank where he led restructuring and business process transformation programs both in the US and Europe. Advisor to several boards across the globe and sits on the steering panel of the influential California based BPM Forum, a group of distinguished 'C' Levels heading up Global 500 companies. Read of recent work at http://www.stevetowers.com and reach him at steve.towers @ bpgroup.org

James Dodkins is Chief Customer Officer of the BP Group, a network for Business Process Management & Performance professionals. He is one of the industry's noted thought leaders in Advanced Business Process Management, Outside-In, Customer Experience and Process Improvement and his clients are amongst the most instantly recognisable brands in the world. James is Co-Founder of CXRating, a scientific customer experience measurement tool. James is also an Academy of Customer Experience (ACE) board member.

121 results
of 13
Join Authentix and David Howard, former Director of Johnson & Johnson Global Brand Protection, to discuss the counterfeit challenges and how to address them through strategic planning and implementation....Full Article »
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Attend this webinar, led by experts at Esko, to understand how integrated quality assurance tools can slot into a manufacturer’s workflow, enhancing patient safety and safeguarding them from expensive recalls caused by packaging mistakes....Full Article »
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This webinar will show how the tech behind the latest buzzwords – advanced modeling, machine learning, simulation, predictive and prescriptive analytics – can help laboratory operations leverage scientific data end-to-end and make knowledge-driven decisions in real time to ultimately speed time to market....Full Article »
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An online series featuring live interactive webinars, on-demand webinars, whitepapers, infographics, commentary articles and interviews all focusing on supply chain excellence with temperature sensitive medicines....Full Article »
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An online series featuring live interactive webinars, on-demand webinars, whitepapers, infographics, commentary articles and interviews all focusing on supply chain excellence with temperature sensitive medicines....Full Article »
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Simpler, faster, less expensive – yet compliant: how the Internet of Things (IoT) shakes up the management of cold chain medicines...Full Article »
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In this presentation from TetraScience, focus will be on actionable steps to getting started with digital transformation in the lab and seeing results....Full Article »
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Join this session of the SmartLab Global Academy to hear insight from Jan Hauss, Head of R&D LIMS IT Manager and Merck KGaA on the subject of airtight IT security in the lab...Full Article »
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Different lab informatics applications (and their acronyms) have multiplied exponentially in the past decade. This webinar discusses the opportunity for technologies to converge together – creating more integrated lab informatics solutions which further streamline workflows and increase efficiencies....Full Article »
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This webinar panel will advocate that User Experience (UX) design offers unlocked benefits to the R&D life science industry....Full Article »
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121 results
of 13