Patient Experience CDO SELECT
June 22 - 23, 2021 | Digital Event
Event takes place in Eastern Time Zone
Event takes place in Eastern Time Zone
Agenda Day 2
10:00 am - 11:30 am
EST
Business Meetings
12:00 pm - 12:30 pm
EST
PANEL Building a Culture that Redefines Employee and Customer Experience
Dr. Brent Jackson -
VP/Chief Medical Officer,
Dignity Health Mercy General Hospital
Ron Baker - Chief Patient Experience Officer, Saint Luke's Health System
Dr. Vincent Rizzo - Medical Director, NYC Health + Hospitals
Leveraging lessons learned from the current global pandemic will be critical in shaping and preparing future healthcare personnel. Attend this session to explore how healthcare leaders can adapt and reinvent themselves to meet the needs of a shifting healthcare workforce.
• Illustrating the blueprints and tools needed to build a high performing healthcare team that incredibly aligned, focused, and committed to being patient-driven
• Comparing the impact of leadership styles on productivity and employee satisfaction
• Discovering the infrastructure needed to build and sustain long term success
12:30 pm - 1:00 pm
EST
Expanding Telehealth Services while Fine-tuning the Future of Reimbursement
Dr. Rakesh Shah -
President of Medical Staff,
St. Mary Medical
Dr. David Weisman - Chief Experience Officer, NYC Health + Hospitals / Queens
Dr. Vincent Rizzo - Medical Director, NYC Health + Hospitals
Michael Garvey - Chief Information Officer, Brevard Health Alliance
Dr. Saima Anis - Medical Information Officer, Thomas Jefferson University Hospitals
Dr. Brent Jackson - VP/Chief Medical Officer, Dignity Health Mercy General Hospital
Chris Hutchins - VP, Chief Data & Analytics Officer, Northwell Health
Kipum Lee - Vice President, Innovation & Product Strategy, University Hospitals Ventures
Sandra Powell-Elliott - Vice President, Life Sciences and Innovation, Hackensack Meridian Health
John Yaft - Chief Medical Officer, Baylor Scott & White Health - Irving
Renee Tolliver - Chief Information Officer, Ohio Department of Mental Health and Addiction Services
Dr. Gil Padula - Chief Medical Officer, University Hospitals St. John Medical Center
Ron Baker - Chief Patient Experience Officer, Saint Luke's Health System
Dr. Philip Parks - Vice President, Healthcare Innovation, Cardinal Health
During this period, we’ll have a breakout so you can connect with your peers about:
• CMS interoperability and transparency rules and standards and how to create sustainable care networks to enable true patient centricity and fuel more partnerships nationwide and globally
• Navigating telehealth reimbursement policy changes in the next normal
Sandra Powell-Elliott
Vice President, Life Sciences and InnovationHackensack Meridian Health
Renee Tolliver
Chief Information OfficerOhio Department of Mental Health and Addiction Services
1:00 pm - 1:30 pm
EST
CASE STUDY Scaling Patient Services and Streamlining Access to Both Telehealth and in-person Care
Michael Garvey -
Chief Information Officer,
Brevard Health Alliance
Kipum Lee - Vice President, Innovation & Product Strategy, University Hospitals Ventures
Missed appointments alone are estimated to cost healthcare providers more than $150 billion annually. By integrating patient management systems with existing EHRs, providers can enable patients to be seen when they it's convenient for them, ensuring they have the best possible experience from their primary care team to their specialists in-person and/or virtually. Here's how you can establish the blueprint for this seamless journey within your organization:
• Rethinking patient touchpoints to establish efficiency and streamline both the patient and provider workflows
• Standardizing the intake process across your organization to ensure patients and staff are prepared for every interaction, every time
• Leveraging data analytics to forecast patient needs and provide timely recommendations to improve health outcomes
1:30 pm - 2:00 pm
EST
Leading with Next-Gen KPIs to Address Physician Burnout
Dr. Rakesh Shah -
President of Medical Staff,
St. Mary Medical
Faced with surging infections across the nation, financial pressures, and an aging workforce, the need to address physician burnout is critical. Join your peers as they discuss vital indicators and strategies to manage burnout in a hybrid workplace.
• Identify top burdens causing and fueling burnout amid the pandemic and the next normal
• Map and redesign workflows to maximize efficiency, reduce chaos, improve health care quality and safety
• Compare resources to improve employee satisfaction
