Ron Baker

Chief Patient Experience Officer Saint Luke's Health System

Agenda Day 2

12:00 PM PANEL Building a Culture that Redefines Employee and Customer Experience

Leveraging lessons learned from the current global pandemic will be critical in shaping and preparing future healthcare personnel. Attend this session to explore how healthcare leaders can adapt and reinvent themselves to meet the needs of a shifting healthcare workforce.

• Illustrating the blueprints and tools needed to build a high performing healthcare team that incredibly aligned, focused, and committed to being patient-driven

• Comparing the impact of leadership styles on productivity and employee satisfaction

• Discovering the infrastructure needed to build and sustain long term success

12:30 PM Expanding Telehealth Services while Fine-tuning the Future of Reimbursement

During this period, we’ll have a breakout so you can connect with your peers about:

• CMS interoperability and transparency rules and standards and how to create sustainable care networks to enable true patient centricity and fuel more partnerships nationwide and globally

• Navigating telehealth reimbursement policy changes in the next normal

Check out the incredible speaker line-up to see who will be joining Ron.

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