Allison Matthews

Service Designer, Innovation and Design Mayo Clinic

Allison Matthews is a lead service designer at the Mayo Clinic Kern Center for the Science of Health Care Delivery: Innovation and Design in Rochester, Minnesota where she utilizes her experience in health care along with her design training to innovate around the delivery and experience of health care. Her roles include analysis of clinical decision making, process development, patient-centered design creation, systems design, workshop facilitation and teaching. Her project, Developing and Ideal CAR-T Patient Experience was successfully implemented at Mayo Clinic and is recognized worldwide as a best practice for patient experience. She has previously worked to redesign the Mayo Clinic Primary Care model creating a new care team and care process as it responded to the Triple Aim framework: improve population health, enhance the patient experience and reduce the cost of care. Additional projects have included improving the hospital patient experience, developing a design for a consolidated cancer center, creating a framework to leverage patient engagement and activation, payment reform, and understanding how to best serve patients in complex care models. Trained as an architect, she also has an educational background in sustainable building design. Prior to attending architecture school at the University of Minnesota, Allison attended medical school at the Mayo Clinic School of Medicine.

Day One

Tuesday, January 1st, 2019

9:30 AM Developing an Ideal CAR-T Patient Experience through Human Centered Design

As Mayo Clinic developed a CAR-T service line, the patient experience was specifically and carefully designed to allow teams to deliver not only lifesaving treatments but ensure that the care provided supports all of the patients’ needs throughout. The session will include the principles and insights that guided the development of a unique patient experience, tools and processes developed, and reflections from patients.

Check out the incredible speaker line-up to see who will be joining Allison.

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