arvato is a leading international technology-services provider. More than 70,000 employees design and produce innovative solutions for business customers from all over the world, covering a wide range of business processes along integrated service chains. These include CRM, SCM, financial, IT and digital marketing solutions, as well as all services related to the creation and distribution of printed products and digital storage media. arvato CRM Solutions is a strategic global solution group that designs and executes winning customer experience management solutions for global, regional and local business customers. From over 100 sites, in 26 countries, 40,000 arvato customer contact specialists handle more than 350 million interactions in 35 different languages through call, email, (video) chat or social media.