Castel Communications

Castel Communications

Contact Info

  • Anne Pacifico

  • 3901 Genesee Street
    Buffalo, 33 14225

Castel Detect? allows agents and management teams to analyze words/phrases, emotions and talkover within milliseconds of spoken words. Its distinctive approach to analyzing customer/agent conversations for both agents and management teams is key in providing a business the ability to understand unspoken needs of the customer while call is LIVE.

Vendor Category

Call Tracking & Reporting