CFI Group

Contact Info

  • Sandy Seitz
  • 734-930-9090

  • 625 Avis Drive
    Ann Arbor, 23 48108

CFI Group is the recognized leader in Call Center Satisfaction Measurement through our annual Call Center Satisfaction Index (CCSI). Our customer feedback insights technology leverages the science of the American Customer Satisfaction Index (ACSI) to continuously measure the customer experience, benchmark performance, and prioritize improvements.

Vendor Category

Social Media Monitoring