Customer Insight Exchange
As you well know, the potential gains to be made from obtaining and exploiting customer insights are huge. However, the challenges that come hand in hand with collecting and analysing data from across multiple contact channels, and ensuring improvements are made across various business units as a result, are all too often preventing these gains from beings realised.
And that’s where the Customer Insight Exchange comes in.
Following the huge success of the Customer Experience Exchange, which in October 2009 attracted 180+ international customer experience experts, the Customer Insight Exchange has been developed to provide you with an Executive level forum where you can delve deep into the key issues of customer insight with your international peers.