The DTI South Africa

The DTI South Africa

Contact Info

  • Angela Kays

  • TBC
    TBC, 1

South Africa won European Destination of the Year for BPO in 2013 and the UK’s BPO Destination of the year 2012. Isn’t it time for you and your company to come and experience why South Africa earned this accolade? The offshore BPO industry in South Africa has been growing at more than 40% per annum and has recently witnessed the entry of several leading global investors such as Genpact, Serco and WNS. South Africa’s awards in 2012 and 2013 were a reflection of what the country and its people have to offer in terms of delivering great quality service through voice and shared service processes at competitive rates. A study by the Everest Group in 2011, “Survey on global locations” rated South Africa amongst the top 3 global offshore locations able to provide quality English language skills on a large scale. This offering is further supported by the provision of specialist skills and an advanced product regulatory environment that is similar to developed markets. South Africa has a large talent pool with distinctive strengths in cultural and linguistic affinity with English speaking markets that establishes a strong connection between the customer and the agent. Additional to the list, a first-world living and working environment, and cost base 50-60% lower than source markets and the reasons for operating in South Africa are really beginning to make sense. Strong Government support for the sector can be seen by the training, the standards and incentives available for companies servicing offshore clients. Come and talk to us about our expanding Shared Services offering.

Vendor Category

Regional Development