Global Remote Services

Global Remote Services

Contact Info

  • Paolo Marcattilji

  • TBC
    TBC, 21575

GRS was founded in January 2004 and is now the oldest and leading independent Business Process Outsourced (BPO) service provider in Romania. Based in Bucharest, with 2 operational sites, GRS is able to provide a comprehensive range of multilingual and multichannel contact centre and back-office services to organisations across Europe. Romania is blessed with highly-skilled, committed resources and benefits from the availability of a wide range of multiple language speakers. This together with low operational costs makes Romania a compelling location for western European companies aiming to find effective ‘nearshore' solutions. Bucharest is an ideal location for the delivery of high quality operational solutions, is well placed geographically; offering ease of access and relatively short travel time. Utilising leading edge ICT infrastructure and deploying robust operational procedures, GRS provides high quality and flexible customer contact solutions. Our capability, experience and expertise encompasses multichannel customer care, publishing and media back-office processes, technical help desk, database qualification and commercial outbound campaigns. GRS offers truly bespoke solutions and designs services that are 'tailor-made' to meet the individual needs of our clients. We adopt and 'hands-on' approach to partnership and work closely with all of our clients to ensure mutual success. GRS is a rapidly growing service company, with over 25% CAGR between 2009-2013. Currently operating with approximately 260 workstations and nearly 450 employees, GRS continues to expand its capacity in Romania. GRS provides services for many major blue-chip multinationals; all with high expectations and demands in terms of service level quality, customer experience and business continuity. GRS is proud of its long-standing client relationships, which are underpinned by the high satisfaction levels we deliver.

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