Upstream Works


Upstream Works

Contact Info

  • Mike Wilson
  • 905-660-0969
  • mwilson@upstreamwork.com

  • 8000 Jane Street
    Vaughan, 84 L4K 5B8

http://www.upstreamworks.com

Upstream Works delivers multichannel contact center solutions and analytics that enable agents to resolve customer issues efficiently and effectively while complying with business rules. The result is a rise in First Contact Resolution rates that cut customer churn, reduces call volume, and raises employee morale, ultimately improving customer satisfaction and productivity.

Vendor Category

Multi-Channel