Upstream Works

Upstream Works

Contact Info

  • Mike Wilson
  • 905-660-0969

  • 8000 Jane Street
    Vaughan, 84 L4K 5B8

Upstream Works delivers multichannel contact center solutions and analytics that enable agents to resolve customer issues efficiently and effectively while complying with business rules. The result is a rise in First Contact Resolution rates that cut customer churn, reduces call volume, and raises employee morale, ultimately improving customer satisfaction and productivity.

Vendor Category