42stats gathers and analyzes employee and enterprise data to improve customer experience and service quality. We offer the first and only SaaS technology solution developed solely for Shared Services Organizations and BPOs, designed and perfected after working with over 100 Global 2000 companies. Our primary offerings include Customer Experience and Satisfaction Information, Service Portfolio Modeling, and Service Provider Activity and Cost Analysis.
Customer Experience Information combines the right metrics to tell an Actionable, Accessible, and Auditable story. Our revolutionary big data solution enables this to help our clients provide the right level of service, reducing costs and maximizing core business impact.
Service Portfolio Modeling ensures that service providers offer and deliver the set of services that best meets customer needs within resource constraints. It creates a global understanding amongst customers of the services offered, and a unified method of measuring service performance amongst providers.
Service Provider Activity and Cost Analysis, also called Service Based Costing, clearly presents opportunities for greater efficiency and effectiveness within a service organization. It does this by measuring an organizations cost and productivity by collecting and analyzing staff time expenditure and costs, non-staff costs, and volumes/drivers for services performed.