Gain a Competitive Advantage: Answers to Your Top 3 Supply Chain Challenges

This FREE webinar was recorded on:
Thursday, January 21, 2016
11:00 AM - 12:00 PM EST
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The pharmaceutical industry and its members are constantly plagued with obstacles in an ever-changing environment. This webinar will address industry-specific challenges that are relevant to the present day such as growing cost pressures, new regulatory requirements, and increased globalization. We will explore solutions to these issues including supply chain efficiency, investment in compliance, and differentiation from competitors.

Benefits of viewing this webinar:

  • Hear from representatives of industry-leading company
  • Gain access to a wealth of supply chain knowledge
  • Learn how FedEx can provide solutions to your challenges

Industry Challenges to be addressed:

  • Growing cost pressures
  • New regulatory requirements
  • Increased globalization

Solutions to be Discussed: 

  • Supply chain efficiency - cost reduction strategies, central distribution centers, consolidated shipments
  • Investment in compliance - technologies offering transparency, data, documentation of shipments
  • Differentiation from competitors, strong global infrastructures


10am CST / 11am EST


Donna Cook
Managing Director US Global Trade Services
FedEx Express

Donna manages U.S. clearance services, regulatory and carrier compliance, brokerage support and the Life Sciences and Specialty Services vertical industries focus for FedEx Express.

She began her career at FedEx in 1983 in Revenue Operations. In 1998 she joined the Global Trade Services team in Systems Design and Development and became the Manager of that area in 2001. In 2003 she moved to FedEx Express Business Solutions as Manager of Global Scanning Solutions and subsequently became Manager of SenseAware Operations in 2011. In that role she led initiatives to expand the SenseAware service offering to 29 countries and obtained flight allowances for 27 commercial carriers. These achievements helped to establish SenseAware as a broad-based global service offering.

Donna received the Express Five Star Award in 2009 and was a Purple Promise Quality Award winner and Quality Driven Management Cup Finalist in 2013. She holds B.S. and M.B.A. degrees and is a facilitator and trainer for the FedEx worldwide management development program.

Richard Smith
Vice President Global Trade Services
FedEx Express

As Vice President of Global Trade Services, Richard W. Smith leads all U.S. based international operations for FedEx Express, the largest FedEx operating company, based in Memphis, Tennessee. He is responsible for ensuring global regulatory compliance, providing customers with regulatory assistance, measuring and improving global clearance performance, providing planning and engineering support, developing and implementing U.S. International line haul solutions, maximizing U.S. export freight profitability and designing and executing specialized services for the life sciences industry and other target verticals.

Growing up alongside the company in Memphis, Tennessee; Richard developed a deep passion and understanding of the valuable role logistics serves in connecting people and goods, and in creating economic growth. He received the top FedEx employee honor, the Five Star Award, in 2012 in recognition of his outstanding contributions to the business. In 2010, he was voted one of Memphis’ “Top 40 Under 40” by the Memphis Business Journal.

Prior to his current role, Richard joined FedEx Services in 2005 as a Senior Solutions Analyst. In 2007 he became a Manager over Supply Chain Solutions. He was promoted to Managing Director of Life Sciences & Specialty Services at FedEx Express in 2009, and in 2013 he gained the U.S. International department of Global Trade Services. He is currently the Vice President of Global Trade Services as of April 2014.

Richard earned his undergraduate degree from George Washington University and his Juris Doctor from the University Of Mississippi School Of Law. He serves on the following Boards: The Greater Memphis Chamber (and its Aerotropolis Steering Committee as well as its Chairman’s Circle as a Co-Chair), the Coalition of Services Industries and Launch Tennessee. He is also a member of the Executive Council of the Center for Healthcare Innovation (CHI).

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