Nicolo Orbello

STRATEGIES TO ASSESS AND BENCHMARK YOUR PARTNERS PERFORMANCE

The CMO partner you choose is more than a vendor, they become an extension of your company and a critical driver of success from molecule-to-market. A partner's performance doesn’t just affect a single production run; it can shape your entire value chain.

But how can you meaningfully evaluate the performance of a partner so deeply embedded in your operations?

This workshop goes beyond surface-level KPIs to outline a comprehensive framework for assessing performance across the full CMO partnership lifecycle, from initial due diligence through to ongoing strategic governance. Together, we’ll examine the hard metrics and the soft factors that truly define success, exploring critical KPIs, cultural alignment and the role of digital tools.

Join us to discuss the best practices that distinguish pharma companies who simply manage suppliers from those who cultivate value-creating alliances.

Key discussion points:

• From vendor to partner: Discover why CMOs must be evaluated as strategic partners, not transactional vendors and why standard procurement metrics fall short.
• A balanced scorecard approach: Assess performance across four pillars: quality & compliance, operations & supply chain, financial & commercial, relationship & communication.
• The human factor: Explore how transparency, cultural fit, and the handling of challenges often predict long-term partnership success better than hard numbers alone.

What will you gain from attending this workshop?

For pharma: Strategies to fairly and consistently assess CMO performance, drive accountability, and strengthen long-term relationships.

For CMOs: Insight into how pharma evaluate success, how to demonstrate value beyond cost, and how to stand out in a competitive market.