How do pharma companies introduce new internal technologies such as those for sales improvement, streamling operations, elearning, intranet, and so forth? What is the process to do so? What problems do they commonly find after adopting new technologi

How do pharma companies introduce new internal technologies such as those for sales improvement, streamling operations, elearning, intranet, and so forth? What is the process to do so? What problems do they commonly find after adopting new technologies and the countermeasures taken? Lastly, how are newly introduced technologies promoted and commucated to the workforce? Thank you.