In the next normal, how can healthcare systems meet the rapidly evolving demands of healthcare consumers without compromising budgets and quality of care? From the perspectives of member services and enrollment, as well as patient care, we will take a deep dive into CX and automation solutions for ramping up operations and future-proofing patient and member experience strategies flexible to crises and market trends.

• Discuss consumer-centric healthcare trends and its impact on the member and patient experience
• Gain insights to support operational and digital strategies for effortless and seamless experiences
• Review real success stories to help you improve employee experience and the patient journey

During this period, we’ll have a breakout so you can connect with your peers about:

• CMS interoperability and transparency rules and standards and how to create sustainable care networks to enable true patient centricity and fuel more partnerships nationwide and globally

• Navigating telehealth reimbursement policy changes in the next normal