Patient Experience CDO SELECT
June 22 - 23, 2021 | Digital Event
Event takes place in Eastern Time Zone
Event takes place in Eastern Time Zone
Agenda Day 1
10:00 am - 11:30 am
EST
Business Meetings
12:00 pm - 12:30 pm
EST
PANEL Establishing a Workflow that Streamlines Processes and the Transitions of Patient Care
Dr. Gil Padula -
Chief Medical Officer,
University Hospitals St. John Medical Center
Sandra Powell-Elliott - Vice President, Life Sciences and Innovation, Hackensack Meridian Health
As healthcare interoperability progresses, a 360-degree view of patients is critically essential to bridging the gaps within traditional care and telehealth. Join this panel discussion to learn how to effectively scale those efforts and empower the care team at every stage of the patient journey.
• Addressing current challenges in managing patient care proactively and intelligently across the health care ecosystem
• Creating sustainable care networks to enable true patient centricity
• Implementing smart workflows, auto-triggering tasks, and generating precision interventions and patient-tailored care plans
Sandra Powell-Elliott
Vice President, Life Sciences and InnovationHackensack Meridian Health
12:30 pm - 1:00 pm
EST
CASE STUDY Unlocking the Power of Data-Driven Strategies to Enhance Quality of Care and Operational Excellence
Chris Hutchins -
VP, Chief Data & Analytics Officer,
Northwell Health
Over the years, the role of technology in the global healthcare industry has grown manifold. As health care systems roadmap how to move ahead, creating the right data environment to support a more human-centered approach to health care is an urgent need. Join this case study to learn how Chris Hutchins, VP, Chief Data and Analytics Officer for New York State's Northwell Health, leverages data analytics to address operational challenges amid a global pandemic, improve workflow, and drive value-based care.
1:00 pm - 1:30 pm
EST
BENCHMARKING SESSION Unifying Technology across Healthcare Networks to Drive Workflow Efficiency
Dr. Saima Anis -
Medical Information Officer,
Thomas Jefferson University Hospitals
Renee Tolliver - Chief Information Officer, Ohio Department of Mental Health and Addiction Services
To prepare for the next normal, it’s essential to modernize legacy systems and unify technology to drive revenue and mitigate risks. In this session, we are looking at processes and ways to enhance our operations within the hybrid work and patient care models. Join Renee Tolliver, the Chief Information Officer at Ohio Department of Mental Health and Addiction Services as she benchmarks with Saima Anis, the Medical Information Officer from award-winning Thomas Jefferson University Hospitals about unifying technology to make collaborations easier and more secure.
Renee Tolliver
Chief Information OfficerOhio Department of Mental Health and Addiction Services
1:30 pm - 2:00 pm
EST
Elevating Experiences for Rising Patient & Member Expectations with Automation to Drive Loyalty and Revenue
John Yaft -
Chief Medical Officer,
Baylor Scott & White Health - Irving
Mike Pietig - VP, Healthcare Experience, Avtex (a TTEC company)
Scott White - VP Healthcare Solutions, TTEC
Mike Pietig - VP, Healthcare Experience, Avtex (a TTEC company)
In the next normal, how can healthcare systems meet the rapidly evolving demands of healthcare consumers without compromising budgets and quality of care? From the perspectives of member services and enrollment, as well as patient care, we will take a deep dive into CX and automation solutions for ramping up operations and future-proofing patient and member experience strategies flexible to crises and market trends.
- Discuss consumer-centric healthcare trends and its impact on the member and patient experience
- Gain insights to support operational and digital strategies for effortless and seamless experiences
- Review real success stories to help you improve employee experience and the patient journey
Sponsored by: TTEC
