Mike Pietig

VP, Healthcare Experience Avtex (a TTEC company)

As VP of Healthcare Experience, Mike is responsible for ensuring the Avtex healthcare clients have the solutions they need to deliver exceptional experiences to their customers and consumers. This includes thought leadership, sales, marketing, delivery and long-term client success. Mike has spent the last two decades of his career sharing his passion for healthcare with providers, payers, and other healthcare IT companies. He has worked with and held leadership roles at nationally recognized organizations including Cleveland Clinic, Hazelden Betty Ford and Leidos. Mike has an entrepreneurial spirit, starting two healthcare companies. He understands the complexities of healthcare and how to align solutions to ultimately drive improved healthcare consumer experience, satisfaction, outcomes and financial results. Mike calls Minneapolis home and in his free time, he loves to golf, coach hockey and spending time with family in northern MN.

Agenda Day 1

1:30 PM Elevating Experiences for Rising Patient & Member Expectations with Automation to Drive Loyalty and Revenue

In the next normal, how can healthcare systems meet the rapidly evolving demands of healthcare consumers without compromising budgets and quality of care? From the perspectives of member services and enrollment, as well as patient care, we will take a deep dive into CX and automation solutions for ramping up operations and future-proofing patient and member experience strategies flexible to crises and market trends.

  • Discuss consumer-centric healthcare trends and its impact on the member and patient experience
  • Gain insights to support operational and digital strategies for effortless and seamless experiences
  • Review real success stories to help you improve employee experience and the patient journey

1:30 PM Elevating Experiences for Rising Patient & Member Expectations with Automation to Drive Loyalty and Revenue

In the next normal, how can healthcare systems meet the rapidly evolving demands of healthcare consumers without compromising budgets and quality of care? From the perspectives of member services and enrollment, as well as patient care, we will take a deep dive into CX and automation solutions for ramping up operations and future-proofing patient and member experience strategies flexible to crises and market trends.

  • Discuss consumer-centric healthcare trends and its impact on the member and patient experience
  • Gain insights to support operational and digital strategies for effortless and seamless experiences
  • Review real success stories to help you improve employee experience and the patient journey

Check out the incredible speaker line-up to see who will be joining Mike.

Download The Latest Agenda

In Partnership With :

Pharma IQ

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