How Many Strikes Can One Support Request Gather?

The other day I had the dubious pleasure of having the hard drive on my laptop fail. I was fortunate enough that I got a warning message letting me know that something was amiss and had the presence of mind to double check to make sure that I had a backup of everything of concern.  In addition to that, I take advantage of one of the cloud based services for email and provision of desktop software. So between what was available to me via connection to the cloud and on my backup drive, I was...
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