Pharma IQ Sponsors


2010 is a massive year for Unmanned Combat Air Vehicles and Systems. The first generation of programmes are beginning to amass vast amounts of operational experience, major international requirements for future platforms are being defined and progress with international technology demonstrators is gathering pace. For the past eight years DefenceIQ has been at the forefront of UCAV development in Europe, facilitating the adoption of combat capable platforms and emerging as the continents leading event devoted to unlocking the undoubted potential of the market. Our 2010 event will be the most important and well supported to date and will bring together military UAV/UCAV programme managers from a variety of international armed forces to address the most pertinent topics in this space.  

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sdaf

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Running for the 10th year, Telecom iQ’s Minimizing Churn & Building Customer Profitability is Asia Pacific’s leading telecommunications conference addressing key issues in churn management and revenue retention. It is the best platform for experts to share their insight and experience in tackling churn and driving customer profitability. Each year, telecom industry players attend this event to learn from fellow practitioners and discuss emerging trends. Their key takeaways from the conference include improved ideas and strategies to maintain a stable subscriber base, optimize business intelligence processes and ultimately, obtain their customer’s loyalty.  

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Running for the 10th year, Telecom iQ’s Minimizing Churn & Building Customer Profitability is Asia Pacific’s leading telecommunications conference addressing key issues in churn management and revenue retention. It is the best platform for experts to share their insight and experience in tackling churn and driving customer profitability. Each year, telecom industry players attend this event to learn from fellow practitioners and discuss emerging trends. Their key takeaways from the conference include improved ideas and strategies to maintain a stable subscriber base, optimize business intelligence processes and ultimately, obtain their customer’s loyalty.  

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How is it possible that US Auto Parts realized a 500 percent increase on NASDAQ, in 2009 no less? How can Netflix leverage its 90 percent + advocate customer base to increase both share and cross selling? It’s all about the direct link between a great customer experience and both the top line and the bottom line. 11th Annual Call Center Week - the fastest growing call center event in the world – is unique because a large number of practitioner speakers and senior-level call center professionals will provide real-world insight on what it takes to achieve world-class call center status. We have a completley new speaker faculty who will relate practical, measurable successes as well as lessons on what didn’t work!

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In 2010, smart companies are now looking to grow the top-line by enhancing the customer experience. ARE YOU? How is it possible that US Auto Parts realized a 500% increase on NASDAQ, in 2009 no less? How can Netflix leverage its 90%+ advocate customer base to increase both share and cross selling? It’s all about the direct link between a great customer experience and both the top line and the bottom line. 11th Annual Call Center Week - the fastest growing call center event in the world – is unique because a large number of practitioner speakers and senior-level call center professionals will provide real-world insight on what it takes to achieve world-class call center status. We have a COMPLETELY NEW SPEAKER FACULTY who will relate practical, measurable successes as well as lessons on what didn’t work!  

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'Infor'

'Infor'

About Infor Infor is fundamentally changing the way information is published and consumed in the enterprise, helping 70,000 customers in more than 200 countries and territories improve operations, drive growth, and quickly adapt to changes in business demands. To learn more about Infor, please visit www.infor.com.

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10th Annual Cold Chain & Temperature Control Global Forum

10th Annual Cold Chain & Temperature Control Global Forum

Secure, Cost-Effective Logistics and Quality Procedures for your BioPharma Supply Chain The 10th Annual Cold Chain & Temperature Control Global Forum will examine the modern cold chain – including all temperature range products and their regulatory requirements – as well as evolving sectors such as Medical Devices & Diagnostics, Generics, APIs, Clinical and Biologics and cell therapies.

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10th Annual Cool Chain Europe 2011

From Brussels to Amsterdam to Rotterdam... we're on the move and have been gearing up to bring you an outstanding 10th Annual Anniversary Event! In January 2011 400 temperature control logistics and QA professionals will once again meet at Cool Chain Europe to discuss today's most pressing challenges such as tightening air capacities, controlling logistics costs, fixing leaks with air freight transport, maintaining security in the cool chain and ensuring regulatory compliance. Only at Cool Chain Europe will you have the opportunity to: Take a tour of the Port of Rotterdam to understand the port operations and join your peers for an educational and networking Gala Dinner and Excellence Awards evening Join senior level logistics colleagues during the new Logistics Leaders Focus Day for a day of high-level discussions on creative strategies to reduce cost and increase performance Visit an ocean reefer depot to learn about the technology advancements of a reefer container Vote online and onsite at the conference for the Cool Chain Europe Excellence Awards Become certified in handling perishable air freight by taking the IATA Chapter 17 two day Training on 27-28 January Choose from 4 tailored streams on CRT and Ambient Products; Cool Chain Packaging; Integrating Temperature, Stability and Supply Data; Operational Procedures for Ocean Freight; Cool Chain Quality Systems

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11th Annual Call Center Week

In 2010, smart companies are now looking to grow the top-line by enhancing the customer experience. ARE YOU? How is it possible that US Auto Parts realized a 500% increase on NASDAQ, in 2009 no less? How can Netflix leverage its 90%+ advocate customer base to increase both share and cross selling? It’s all about the direct link between a great customer experience and both the top line and the bottom line. 11th Annual Call Center Week - the fastest growing call center event in the world – is unique because a large number of practitioner speakers and senior-level call center professionals will provide real-world insight on what it takes to achieve world-class call center status. We have a COMPLETELY NEW SPEAKER FACULTY who will relate practical, measurable successes as well as lessons on what didn’t work!

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11th Annual Cold Chain, GDP & Temperature Management Logistics Global Forum

After a hugely successful move to Chicago in 2012 with record setting attendance, IQPC’s 11th Annual Cold Chain & Temperature Management Global Forum has been scheduled to return to Chicago September 30th – October 4th. The Global Forum will examine the modern cold chain – including all temperature range products and their regulatory requirements – as well as evolving sectors such as Medical Devices & Diagnostics, Generics, APIs, Clinical and Biologics and cell therapies. Temperature control and sensitive handling are fundamental requirements of most life sciences products today. Join over 650+ industry stakeholders and learn about the latest developments affecting regulatory compliance, best practices, costs, innovative solutions and technology developments. What's New For 2013 International Focus Day: BRIC Countries Innovative Technology Demo Drive Global Compliance: Regulator, Industry and Supporting Agencies Perspectives Global Logistics Case Studies Re-Usable, “Green”, Eco-Friendly & Cost Effective Packaging Supply Chain Integrity Stability Management & Supply Chain Data Quality Distribution & Risk Management Supply Chain Security & Tracking

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11th Annual Cool Chain Logistics Europe 2012

From Brussels, to Amsterdam, to Rotterdam and now Basel... the annual January Cool Chain event continues to bring life science professionals up-to-date information and industry best practices for quality distribution. Despite pressures to reduce cost, limit risk and 'go green', industry professionals are pushing ahead setting up distribution partnerships, ambient transportation solutions, navigating new markets and very importantly - complying with international regulatory GDP guidelines. 5 clear reasons you should attend: International panel of regulators - hear direct from Swiss, German, EMA, US Pharmacopoeia and World Health Organization authorities Best networking opportunity in Europe. 400+ attendees 50+ exhibitors - Bring ample business cards! Reduced 2012 industry pricing , making CCLE the most affordable, best value 'cold chain' pharma event for pharma and bio in Europe! Tailored program with tactical day-to-day logistics challenges and strategic planning tracks, including choice of 9 'Great Minds Think Alike' Workgroup Discussions Cool Chain Excellence Awards - Honour your industry colleagues and their achievements during the 'Winter Wonderland' Gala Dinner evening

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11th Annual Lean Six Sigma & Business Excellence

Companies are placing an ever increasing focus on lean six sigma and other business excellence improvement tools. In times of external economic uncertainties, it is imperative to drive improved productivity and cost savings via internal measures. To emerge stronger from the downturn, companies need to be quick and smart in their responses, and be innovative in finding ways to cut waste and improve service levels. It is crucial to pick the right strategies for your process improvement and deployment strategies so as to deliver value to your organization. The crux of the matter lies in finding good problem solving tools and implementing proper change management. Join us at the 2010 Lean Six Sigma & Business Excellence conference to find out about the latest lean six sigma tools and business excellence methodologies, solutions and soft skills used to eliminate waste and improve your organization’s bottom line.   Get the essentials at the 2010 Lean Six Sigma & Business Excellence conference: Learn pre-emptive steps to error-proof your processes and achieve quality delivery Implement new and innovative tools of LSS for enhanced cost savings and productivity Develop a long term goal of imbuing a continuous improvement mentality and innovation Apply best practises of established organisations to identify value-added steps, cut waste and tackle bottlenecks Analyse key techniques to drive down costs whilst generating top line business value through next generation process improvement Focus on: Achieving real cost savings and increasing productivity Shortening time taken to implement a lean six sigma project Ensuring excellence in customer experience Driving organisational value and sustainable change  

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11th Annual Lean Six Sigma & Process Improvement Summit

One global Summit, One week, One place containing everything you need to optimize ROI from your process excellence program and succeed in 2010. Your chance to delve deep into cost-cutting, operational and process transformation, process improvement strategies for profit generation, the customer experience, innovation, talent development and much more it's the essential industry meeting of the year to help pull your business back on track after the recession.  

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11th Annual Process Excellence Summit, London

There's no question that with the economic down-turn negatively affecting business globally you need to re-assess your core operational processes and re-engineer a new way of working to prepare yourself for the upturn. At the 11th Annual Process Excellence Summit you'll receive exclusive access to hand tailored sessions designed to give you the power to turnaround your company's operations and keep profits high: Developing internal talent to guarantee enhanced performance from your Process Excellence programme from 2010 onwards Incite quality and operational excellence improvement projects that preserve and improve profit margins, and aid recovery Building a customer focused culture to boost customer confidence and drive your organisation onward and upward Delivering substantial improvements using basic techniques such as Lean for company-wide buy-in for Process Excellence Sustaining and evolving improvement to enable long tern cost reduction in conjunction with innovation as we move into the upturn  

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12 Days of PEXmas

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12th Annual Call Center Week

A recent J.D. Powers five year study revealed organizations which improved customer service increased shareholder value by 52%, while those organizations whose service declined lost 28% of their value. TARP Worldwide research indicates that 2/3 of customers in most markets DO NOT buy primarily based on price; they buy on convenience, service and word of mouth. As contact centers continue to evolve and add channels of communication – live chat, social media, etc - the approach to workload distribution, staffing, metrics and analytics of a solely phone and email call center have become antiquated. Attend the 12th Annual Call Center Week, June 13-17, to ensure that no channel of contact becomes neglected and you are communicating and listening to customers where they want to be reached. Topics of discussion will include: Measuring the Impact of Multiple Initiatives on Customer Experience Doubling and Tripling Results by Coaching your People Converting VOC into Actionable Data to Drive Business Results Creating a Culture that Produces Not Only Motivation but ROI!

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12th Annual Cold Chain & Temperature Management Summit – Canada

What’s New for 2014? Global GDP Compliance: Regulator, Industry and Supporting Agencies Perspectives Domestic & Global Logistics Case Studies Re-Usable, “Green”, Eco-Friendly & Cost Effective Packaging Supply Chain Integrity CRT & Ambient Products Stability Management & Supply Chain Data Quality Distribution & Risk Management Supply Chain Security & Tracking Auditing Wholesalers Last Mile Strategies to Maintain Temperature to Customers – Including Perspective from the Pharmacy Groups Clinical Case Studies Biologics International Shipping and Customs Transport Canada Security Update 2013 Summit Highlights: Network and Share Best Practices with 250+ Industry Colleagues and Supply Chain Stakeholders Meet 30+ Exhibitors Offering the Latest Solutions Available in Canada for Distribution of Quality Control Life Science Products Learn from Cost-Effective Case Studies and Solutions for a Quality Distribution & Management of Temperature Controlled Medicines in Canada Develop Supply Chain Partnerships, Relationships and Effective Communication Throughout your Global Supply Network

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12th Annual Cold Chain GDP & Temperature Management Logistics Global Forum

Temperature control and sensitive handling are fundamental requirements of most life sciences products today. The Global Forum will examine the modern cold chain – including all temperature range products and their global GDP REQUIREMENTS – as well as an expanded focus on SUPPLY CHAIN INTEGRITY. 2014 program highlights include: Increased insights into the TRUE LAST MILE before it reaches the end patients Expanded focus to reflect the industry's shift towards SUPPLY CHAIN INTEGRITY BIOTECH & SMALL PHARMA approach to setting up a GDP compliant supply chain while operating under heavy cost, time and man power constraints Proving OCEAN FREIGHT can be a consistent and efficient mode of transportation Working Towards an Industry Consensus - Filing for LANE QUALIFICATIONS GLOBAL GDP updates and focus through regulatory authorities and industry perspectives CRT & Ambient focus on cost reduction and compliance Proven solutions to help mitigate challenges in your COMPLEX GLOBAL LOGISTICS NETWORK GDP ESSENTIALS with overview of GDP regulation & guidance, transport qualification, air cargo processes, fundamentals of SOP’s and Quality Agreements Review of all TEMPERATURE-SENSITIVE PACKAGING ESSENTIALS including to thermodynamics, packaging systems & temperature monitoring device technologies and Applications Best practice approaches to establishing SUPPLY CHAIN SECURITY MATURITY MODEL

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12th Annual Corporate University Week

Running Training as a Business Led by a “who’s who” in the world of training and strategic management, the 12th Annual Corporate University Week conference describes the new directions in designing, implementing and delivering productivity boosting learning activities—and integrated on-demand performance support. Over four days and nearly 70 sessions, the 12th Annual Corporate University Week will analyze nearly every facet of making the internal training organization more effective--from finding high payoff training projects to training a global workforce. Corporate University Week focuses on new development tools, techniques and approaches to drive this function with quality and results. Plus, CU Week showcases award winning organizations who are creating training organizations capable of delivering what senior level managements really value, expect and are willing to fund:   1. Aligning training with corporate strategy 2. Making knowledge Management work In an Social Media Era   3. Measuring what really counts   4. Turning corporate universities/internal training organizations into profit centers   5. Making a management development and manager development programs work   6. Improving training economics   7. Managing the global training process by combining a local focus with global reach   8. Exploring the new learning and the new teaching technologies of Web 2.0   9. Reshaping training course development   10. Weighing the Outsourcing Option and Crafting Performance Metrics to Manage Outsourced Activities

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12th Annual Talent Management Summit

The largest Talent Management conference returns! The largest industry gathering of talent management professionals returns to exciting Chicago! Guaranteed to invigorate and improve your talent management strategy, The 12th Annual Talent Management Summit will bring together Fortune 500 leaders to share their recession-proof talent strategies.

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12th annual Cool Chain Logistics Europe 2013

12th annual Cool Chain Logistics Europe 2013

Europe’s Largest Gathering of the Cool Chain and Temperature Controlled Logistics Community: delivering the right quality vs. cost balance for your cold and ambient supply chains Cool Chain Logistics Europe is the most established European meeting and brings together more than 450 of the industry’s leading logistics, quality and supply chain professionals to share ideas, case studies and future strategies. 2013 brings us back to Basel to discuss the evolving regulatory landscape, latest temperature control technology developments and how to ensure complete supply chain visibility. WHY? To achieve the ultimate goal of patient safety. The upcoming EMA requirements for a controlled room temperature supply chain for ‘ambient’ products are well known but how are you preparing for this? The meeting will be providing a whole morning as a platform for you to discuss and learn; How to apply the principles of temperature control to 15-25o C products Ensure cost control whilst maintaining quality What the alternative packaging and thermal systems are

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13th Annual Cold Chain GDP & Temperature Management Logistics Summit - Canada

Join us again on February 23-26, 2015 in Montreal! Temperature Control Logistics, Quality & Security Practices for your Commercial and Clinical Supply Chains Why Montreal? Expanded program focus to cover clinical supply, biologics, supply chain integrity and small pharma & biotech supply chains developed to better address the Canadian and Montreal markets. Access to supply chain stakeholders in world-class companies operating in pharmaceuticals, health technologies, biotechnology and contract manufacturing/research Opportunity to visit warehouse and distribution facilities in one of Canada’s biggest logistics hub

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13th Annual Cool Chain & Controlled Room Temperature Europe Conference

13th Annual Cool Chain & Controlled Room Temperature Europe Conference

Europe’s Largest Gathering of the Cool Chain and Temperature Controlled Logistics Community Every year, 450+ logistics, supply chain and quality assurance leaders meet to discuss the future of the temp controlled logistics industry. This coming year there’s a lot to discuss…. With the GDP guidelines finally in effect, building or rebuilding your ambient supply chain in a cost-effective/compliant way is top of the agenda. For full details including speaker lists, to view the content in our dedicated resource centre and to download the agenda please visit www.coolchaineurope.com

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13th Annual Talent Management Summit

Don't Miss this Unique Opportunity to Gain Insight Into: 1. Running Talent Management Like a Business 2. Measured Financial Benefits of Your Talent Management Competencies and Metrics 3. Recognize Authentic Leadership and Self- Aware Emotional Intelligence 4. Successfully Leverage Subject Matter Experts in your Organization and Developing Training for Maximum Management Performance 5. Growing Leaders from Within: Developing Critical Leadership Talent 6. Creating a Comprehensive Talent Acquisition and Onboarding Process to Positively Impact Company Objectives 7.  Managing Risk and Influencing Organizational Success through Clear Talent Management Strategies

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