Tips on Optimising your IVRS Setup and Managing Costs

Posted: 04/24/2013

Nimer Yusef shares  tips on implementing an  IVRS system and the challenges  that can be encountered but overcome by foreward planning and training.

His tips include: 
  1. Bring on board a subject matter expert who has experience of implementing IVRS and will also be able to help you through the specification process
  2. Use the system on a smaller trial first before moving to a bigger trial
  3. Don't try to implement everything from the get-go, start with the easy options and limit yourself to something that you can handle