Tips on Optimising your IVRS Setup and Managing Costs
Nimer Yusef shares tips on implementing an IVRS system and the challenges that can be encountered but overcome by foreward planning and training.
His tips include:
- Bring on board a subject matter expert who has experience of implementing IVRS and will also be able to help you through the specification process
- Use the system on a smaller trial first before moving to a bigger trial
- Don't try to implement everything from the get-go, start with the easy options and limit yourself to something that you can handle