Pharma Solutions Comparator Sourcing Infonugget 3


Pharma IQ
10/01/2012

What is the biggest challenge relating to interactive voice response systems (IVRS)?

33.3% said establishing potential efficiency savings compared to current methods was the biggest hurdle

27.8% claimed the biggest problem was user friendliness

27.8% mentioned the cost of IVRS

5.6% spoke about establishing a point of contact

5.6% claimed the biggest issue was choosing the right software.

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