Pharma Solutions Comparator Sourcing Infonugget 3
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What is the biggest challenge relating to interactive voice response systems (IVRS)?
33.3% said establishing potential efficiency savings compared to current methods was the biggest hurdle
27.8% claimed the biggest problem was user friendliness
27.8% mentioned the cost of IVRS
5.6% spoke about establishing a point of contact
5.6% claimed the biggest issue was choosing the right software.
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