Customer Experience Exchange 2009
Europe's only event dedicated to customer experience and designed for senior CEM leaders, Customer Experience Exchange 2009, offers attendees the exclusive opportunity to find out how to develop a great customer experience, maximize profits and maintain low costs. You will be learning with over 90 Execs from the CEM community are already confirmed to attend from global blue chip organizations including: HSBC, Dell, T-Mobile, eBay, Maersk, Nokia, Mastercard, HP, Barclaycard, Thomas Cook, General Motors, Aviva, O2, First National Bank, Johnson & Johnson, Clearstream Banking, Belgacom, KLM, M&S Money, Orange Business Service, UPC, Porsche, Shell International, Credit Suisse, The Cabinet Office, Deutsche Telecom, ING and so many more. Learn how to design and deliver the right experience for your customers, balance bottom-line results with a great customer experience, increase customer retention, loyalty and advocacy and make customer experience everyone’s responsibility. Plus, find out more about two in-depth focus days offering practical opportunities to develop your business process improvement and customer engagement programs.